Customer Skills

Service delivery through effective customer focused attitudes and behaviours is a core priority for any progressive organisation. We tailor specific customer case studies and skills practice situations to suit the way you want things done and the way you want customers treated.

CONTENT POSSIBILITIES

Philosophy of service
What customers want
Moments of truth
Creating delighted customers
Customer communication skills
Telephone skills & techniques
Personal motivation
Practical ways to maintain on-going customer satisfaction

Handling difficult customers
Influencing skills
Consulting skills
Managing stress & burnout
Service improvement workshop
Case studies
Skills practice

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